FAQ

Products

Our products have been produced and tested to suit all skin types, even the most sensitive. Whether your skin is oily, dry, sensitive, with wrinkles or has acne, Agave Black is the solution for you.

All our products have been tested (on humans, not on animals) to ensure that no undesirable substances are included that could cause a reaction. However, it is possible that you may be allergic to an ingredient, so check the list of ingredients on each product page or on the packaging. If you think you are having a reaction, stop using products that come in contact with that part of your body immediately and consult your physician.

The composition of our products being very concentrated, only a little product can be enough each day for your routine.
The ingredients contained in Agave Black are sun safe and the packaging protects the contents, please refer to the label on each box for the exact shelf life.
We recommend that you keep your products in a dry place and away from humidity.

Our products contain an alternative to retinol, Bakuchiol, which does not make your skin more sensitive to the sun. So you can go out in the sun without fear of a reaction. Some products even contain ingredients that promote sun protection and heal sunburns. Don't forget to wear sunscreen, though!

To know more about the order in which the products are used and the combination of products, read this article from our blog: "How to create a routine?"

Although no animal testing has been done and all our products are cruelty-free, we do not label ourselves vegan because of certain substances that may have been in contact with non-vegan ingredients such as milk proteins.

When you choose the subscription, you will receive each period (1, 2, 3 months or more) your routine so you never run out of products. This subscription is of course cancelable at any time in your account. If you encounter any issues, do not hesitate to contact us.

Shipping and Returns

For the moment, we only deliver in North America, but new countries will be added soon! Subscribe to our newsletter to be kept informed.

Depending on where you are located in the USA, your order will take between 4 and 14 days to arrive at your door. Please refer to your delivery tracking and, of course, if you have any questions please do not hesitate to contact us.

We have a 30 days return guarantee with full refund if the products are not to your liking. Our customer service department is available Monday through Friday at vendors@agaveblack.com.

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